Food Factory

WHERE DO YOU SHIP?

We deliver to both residential and business addresses in Dubai. We are unable to deliver to PO boxes.

TIMING

During check-out, you can select your preferred date and time slot for delivery.

PAYMENT OPTIONS

We accept payment online at the time of ordering by Visa, MasterCard, American Express and Apple Pay.

FREE DELIVERY

Get FREE DELIVERY when you order AED350 or more from The Food Factory. Order today and choose when you want us to deliver! For orders under AED 350, a delivery charge of AED 35 will apply.

CAN I MAKE CHANGES TO MY ORDER DURING THE WAIT TIME?

We generally cannot accommodate changes any later than the order cut-off time of 2 pm for same day delivery. There are certain times where we can make changes depending on the specifics of the order and the timing. You can email us with your request, though we can’t guarantee that we’ll be able to change it.

DELIVERY NOTIFICATION

Once our courier has picked up your package, you’ll receive an email with a tracking number.

WILL YOU CHARGE MY CREDIT CARD IMMEDIATELY OR AT ORDER DELIVERY?

In order to move your order into the fulfillment queue, your card will be charged at the time of checkout confirmation. After this, our specialized team will begin the fulfillment process. There could be a lag time between when your card is charged and when you receive a shipping confirmation. But please know that your order will be fulfilled, and we stand by our guarantee of satisfaction.

WHAT ARE THE BEST METHODS FOR THAWING MY PRODUCTS?

For the best results, we recommend thawing products in their original packaging in the refrigerator prior to cooking. For quick thawing, place vacuum-sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products because it will lose more natural juices; resulting in a final product that may be drier and less tender.

HOW LONG DO MY PRODUCTS LAST IN THE FRIDGE ONCE THAWED?

All products carry a “Production & Expiry” which is usually 6-12 months prior to expiry in the frozen state. After defrosting, the products will last 5 to 7 days in the refrigerator, although we recommend that they are consumed within 24 hours.

WHY FROZEN IS THE NEW COOL

At The Food Factory, we believe that our food products meet the highest standards ensuring food safety, integrity, and quality so that the product delivered to your door is the same as when it was produced. Frozen is fresher than fresh. The Food Factory uses blast freezing technology to preserve the food at the peak moment of freshness. The vacuum-sealed packaging keeps frozen food at optimal levels of freshness with airless storage. So, for the next family dinner, prepare them the best with The Food Factory products! Blast Freezing delivers the quality and value benefits you’re looking for: • Locks in freshness and preserves flavor. • Helps avoid unnecessary food wastage. • Reduces the need for added preservatives. • Safe handling ensures the way your family should be having their meats.

CONFIDENCE

The Food Factory provides a 5 Star Restaurant Quality dining experience, ensuring that every meal will satisfy the closest friends and your family. Blast freezing and cooled delivery guarantee our food safety promise, eliminating any concerns you may have about the wholesomeness of what you eat.

EASY STORAGE

Your freezer is already the best way to store great-tasting food. The Food Factory products are individually vacuum-packaged, making the absolute most of your freezer space. Only defrost what you need and take it easy knowing that your The Food Factory products are perfectly frozen in time until you are ready to get cooking.

FLAVOR

Buying fresh products and freezing them can seriously damage the quality and flavor. Instant blast freezing like The Food Factory does actually preserves product quality and age without these negative effects.

Our customers come first and if we haven’t delivered on our standards, we want to know about it. We strive for 100% satisfaction on every purchase and should any item fail to meet your expectations, we’ll be happy to provide you with a refund. Please inspect your order upon receipt and contact us within 6 hours if the product is damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.

We may require the return or photo documentation of the product with which you are dissatisfied before we substitute an acceptable item, issue a credit, or give you cash back. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgment.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on sale items or gift cards.

From farm to finished product, safety is our top priority at The Food Factory. We exceed all requirements in training, testing, sourcing, and sanitation for quality cuts that you can serve with confidence.

Before our aged meat is ready to be butchered, each night, a specialized sanitation team cleans our facility from floor to ceiling; this includes disassembling machinery and cleaning the parts individually.

Finally, the sanitation team, and the regulated Quality Assurance Personnel test the facility every day before we begin.